An operation center and maintenance crews are available 24/7 to manage contingencies in distribution systems. The operation center must be available 100% of the time since the maintenance crews must be on call and can be activated when necessary. The specific crews are available to permit inspection in difficult to access zones. For all regions there must be maintenance crews to cover the entire population served and for areas with a higher population density there must be interconnections of distribution networks that allow the supply of electricity by more than one source.

There is a department that has the function of analyzing the continuity and quality indicators of electricity. This department must provide reports to executives and help other departments to direct their actions to improve these indicators. This department has a control methodology for calculating quality indicators with certification recognized as ISO 9000. Within the scope of this area, analyses are carried out to identify zones at risk of not complying with electricity supply and distribution service, and, if this is the case, appropriate actions are identified. Trends in continuity of supply and (when applicable) the economic results (periodic evaluation and revision of the continuity practices are suggested) are analyzed. Lastly, the utility should engage the regulator to discuss how investments in monitoring voltage control are recognized by the authorities on the capital investment and operational costs.